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Privacy Policy

Effective Date:  21 March 2026 

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At Soul Fitt, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

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We are committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data in accordance with UK data protection laws.

We comply with the requirements of the Information Commissioner's Office and applicable UK GDPR regulations.

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Information We Collect

We may collect and process the following data:

 

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing and delivery address

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Health & Lifestyle Information

Where relevant (e.g. coaching or bespoke wellness boxes), we may collect:

  • Fitness levels

  • Lifestyle habits

  • Health-related information you voluntarily provide

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Transaction Data

  • Purchase history

  • Payment details (processed securely via third-party providers)

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Technical Data

  • IP address

  • Browser type

  • Website usage data (via cookies)

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How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Provide personalised services and wellness recommendations

  • Manage bookings and appointments

  • Communicate with you regarding your purchases or services

  • Improve our website, products, and services

  • Comply with legal and regulatory obligations

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Lawful Basis for Processing

We process your data under the following lawful bases:

  • Consent (for marketing and health-related information)

  • Contractual obligation (to deliver services/products)

  • Legal obligation

  • Legitimate interests (to improve services and customer experience)

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Data Sharing

We do not sell or rent your personal data. We may share your data with:

  • Payment processors

  • Delivery and logistics providers

  • Booking and scheduling platforms

  • Legal or regulatory authorities where required

All third parties are required to respect the security of your data.

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Data Retention

We retain your data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Comply with legal, tax, and accounting requirement

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Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent at any time

To exercise your rights, please contact us directly.

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Data Security

We take appropriate technical and organisational measures to protect your data from:

  • Unauthorised access

  • Loss or misuse

  • Disclosure or alteration

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Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page.

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